KEYNOTE
Dealing with Difficult Clients
Dealing with Difficult Clients is a pedagogical conference/training that synthesizes the most effective strategies to offer solutions in situations where a client is dissatisfied.
The content is particularly tailored for administrators, managers, and service personnel who interact directly with customers. Participants will be introduced to the fundamentals of NLP (Neuro-Linguistic Programming), which encourage openness and empathy in individuals experiencing frustration or resistance. They will learn various tools and techniques to diffuse tension and focus on resolving dissatisfaction in a harmonious way.
Key Takeaways
- The Golden Rule for handling difficult clients
- The art of quickly building trust through non-verbal communication
- The ERCOS method
- The most powerful tool for long-term success
- The Pygmalion Effect – How we greatly influence the performance of our
colleagues and those around us
